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Privacy Policy

Last updated: January 2026

TotalHomeSolutionsHub ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use our services.

1. Information We Collect

We may collect the following categories of information:

• Personal Information you provide: name, telephone number, email address, postal address, and details about the service you are requesting (for example, a description of your plumbing issue).
• Automatic information: IP address, browser type, operating system, approximate geographic location, device identifiers, referring URL, pages viewed, and date/time of visits.
• Cookies and tracking technologies: we use cookies, pixels, and similar technologies to operate the site, remember preferences, and measure marketing performance.
• Call data: if you call the number displayed on this site, your phone number, call time, duration, and content of the call may be recorded by us or our network partners.

2. How We Use Your Information

We use information collected through the site to:

• Connect you with independent, licensed service providers that match your request;
• Respond to inquiries, provide customer support, and confirm appointments;
• Operate, maintain, analyze, and improve the website and our services;
• Detect, prevent, and address fraud, abuse, or security issues;
• Send administrative messages or, where permitted, marketing communications (you can opt out at any time);
• Comply with applicable laws, regulations, and legal processes.

3. How We Share Information

We may share your information with: (a) independent licensed agents and service providers so they can contact you about your request; (b) service vendors who perform services on our behalf (hosting, analytics, telecommunications); (c) affiliates and marketing partners consistent with your consent; and (d) governmental authorities where required by law.

4. Your Choices

You may opt out of marketing emails by using the unsubscribe link in any email, request deletion of your personal information, or ask us not to share your information by contacting us at the address below.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Children's Privacy

Our services are intended for users 18 years of age and older. We do not knowingly collect information from children under 13.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the site constitutes acceptance of the updated policy.

8. Contact Us

For any questions, requests, or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Business: TotalHomeSolutionsHub — Consumer Support Team

Terms and Conditions

Last updated: January 2026

Welcome to TotalHomeSolutionsHub. These Terms and Conditions ("Terms") govern your access to and use of our website, content, and services. By using the site, you agree to be bound by these Terms. If you do not agree, please do not use the site.

1. Eligibility

To use this site you must:

• Be at least 18 years of age and legally capable of entering into binding contracts;
• Be a resident of the United States accessing services within the U.S.;
• Provide accurate, current, and complete information in any form or telephone request;
• Not use the site for any unlawful purpose or in violation of any applicable law or regulation.

2. Nature of the Service — Independent Service Providers

TotalHomeSolutionsHub is a free matching and referral service. We do not ourselves provide plumbing, home-repair, or other professional services. The agents, contractors, plumbers, technicians, and other service providers listed or connected through the site (collectively, "Service Providers") are independent third parties. They are not employees, agents, partners, or representatives of TotalHomeSolutionsHub.

Accordingly:

• Any contract, agreement, quote, estimate, or transaction for services is solely between you and the Service Provider;
• TotalHomeSolutionsHub does not set prices, negotiate terms, supervise work, or guarantee any outcome;
• You are responsible for independently verifying that any Service Provider is properly licensed, bonded, insured, and qualified for the work you are requesting;
• Photos, videos, testimonials, or other depictions on the site may feature actors or models and do not represent actual Service Providers listed through the platform.

3. Telephone Communications and Consent

By submitting your phone number or placing a call, you agree that TotalHomeSolutionsHub and/or its Service Providers may contact you at that number — including by automated technology, prerecorded messages, or SMS — regarding your request. Standard message and data rates may apply. You may revoke consent at any time.

4. User Conduct

You agree not to: (a) misrepresent your identity or request; (b) attempt to disrupt, hack, or reverse-engineer the site; (c) use the site to harass or defraud any Service Provider or other user; or (d) scrape, copy, or redistribute site content without written permission.

5. Intellectual Property

All text, graphics, logos, icons, and software on this site are the property of TotalHomeSolutionsHub or its licensors and are protected by applicable intellectual-property laws. No license is granted except as expressly stated herein.

6. Disclaimers

THE SITE AND ALL REFERRALS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THE QUALITY, TIMELINESS, LICENSING, OR RESULTS OF ANY SERVICE PROVIDER.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TOTALHOMESOLUTIONSHUB, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES — INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR PROPERTY DAMAGE — ARISING OUT OF OR RELATED TO (A) YOUR USE OF THE SITE, (B) ANY WORK PERFORMED OR NOT PERFORMED BY AN INDEPENDENT SERVICE PROVIDER, OR (C) ANY DISPUTE BETWEEN YOU AND A SERVICE PROVIDER. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SITE SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

8. Indemnification

You agree to indemnify and hold harmless TotalHomeSolutionsHub from any claim, loss, or expense (including reasonable attorneys' fees) arising from your use of the site or your interactions with any Service Provider.

9. Governing Law

These Terms are governed by the laws of the United States and the state in which TotalHomeSolutionsHub maintains its principal place of business, without regard to conflict-of-laws principles.

10. Contact

Questions about these Terms may be directed to [email protected].

CCPA Privacy Notice

California Consumer Privacy Act — Notice to California Residents

This CCPA Notice supplements our Privacy Policy and applies solely to visitors and users who reside in the State of California ("consumers"). Under the California Consumer Privacy Act of 2018 ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), California consumers have specific rights regarding their personal information.

1. Categories of Personal Information Collected

Within the past 12 months we may have collected the following categories of personal information: identifiers (name, postal address, IP address, email, phone number); commercial information (services requested); Internet activity (browsing history on our site); geolocation data (approximate location); and inferences drawn from the above to create a consumer profile.

2. Your California Privacy Rights

As a California resident, you have the right to:

• Right to Know: Request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: Request that we delete personal information we have collected from you, subject to certain exceptions required or permitted by law.
• Right to Correct: Request that we correct inaccurate personal information that we maintain about you.
• Right to Opt Out of Sale or Sharing: Direct us not to "sell" or "share" your personal information as those terms are defined under the CCPA/CPRA, including for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: Request that we limit the use or disclosure of any sensitive personal information we collect.
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising any of your CCPA rights.

3. How to Exercise Your Rights

To exercise any of the rights above, please submit a verifiable consumer request using one of the following methods:

• Email: [email protected] with the subject line "CCPA Request."
• Include in your request: your full name, the email or phone number you used on our site, the specific right you wish to exercise, and enough information for us to reasonably verify your identity.

We will confirm receipt of your request within 10 business days and respond substantively within 45 days (extendable by an additional 45 days where reasonably necessary, with notice to you). Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information.

4. "Do Not Sell or Share My Personal Information"

To opt out of the sale or sharing of your personal information, email [email protected] with the subject "Do Not Sell or Share." We will honor recognized opt-out preference signals (such as the Global Privacy Control) where technically feasible.

5. Authorized Agents

You may designate an authorized agent to make a request on your behalf. We may require the agent to provide proof of written permission and may require you to verify your own identity directly.

6. Contact Us

If you have questions about this CCPA Notice or our privacy practices, please contact:

Email: [email protected]

Attn: Privacy / CCPA Requests — TotalHomeSolutionsHub