Flooded? Burst Pipe? Get Help in 30 Minutes or Less

Last updated: January 2026

This Privacy Policy describes how TotalHomeSolutionsHub ("we", "us", or "our") collects, uses, and shares information about you when you use our website and services.

Information We Collect

We collect information you provide directly to us, including:

• Contact information such as name, phone number, email address, and physical address
• Service request details including the type of emergency or service needed
• Communication records from calls, text messages, or emails with our team
• Technical information such as IP address, browser type, device identifiers, and usage data
• Cookies and similar tracking technologies to understand how you interact with our site

How We Use Your Information

We use the information we collect to:

• Connect you with licensed, independent service providers that match your request
• Respond to your inquiries and provide customer support
• Improve our website, services, and user experience
• Send you relevant updates, promotions, or service notifications (only with your consent where required)
• Comply with legal obligations and enforce our terms of service
• Prevent fraud and ensure the security of our platform

Sharing of Information

We may share your information with independent, third-party licensed service providers so they can contact you regarding your request. We do not sell your personal information to unrelated third parties for marketing purposes. We may also share information to comply with applicable laws, respond to legal processes, or protect our rights and the safety of users.

Your Choices

You may opt out of marketing communications at any time by replying "STOP" to text messages, clicking the unsubscribe link in emails, or contacting us directly. You may also request access to, correction of, or deletion of your personal information.

Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at [email protected].

Last updated: January 2026

Please read these Terms and Conditions ("Terms") carefully before using the TotalHomeSolutionsHub website or services. By accessing or using our services, you agree to be bound by these Terms.

Eligibility

To use our services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Be a legal resident of the United States
• Have the legal capacity to enter into a binding agreement
• Provide accurate, current, and complete information when submitting inquiries
• Not be prohibited from using our services under any applicable law

Independent Service Providers

TotalHomeSolutionsHub operates as a connection service that helps consumers find licensed, independent agents and service providers. We are not a water damage restoration company, contractor, or service provider ourselves.

All service providers referenced or connected through our platform are independent businesses and are not employees, agents, partners, or representatives of TotalHomeSolutionsHub. We do not supervise, control, direct, or take responsibility for the work, pricing, licensing, quality, timeliness, or conduct of any independent service provider.

Any contract, agreement, or transaction you enter into with a service provider is strictly between you and that provider. It is your sole responsibility to verify licensing, insurance, qualifications, and suitability of any provider before hiring them.

Use of the Service

By submitting a request or calling our phone number, you authorize us and our network of independent providers to contact you via phone, SMS, or email using the information you provide, including through automated means. Standard message and data rates may apply.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TOTALHOMESOLUTIONSHUB, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

• Your use of or inability to use our services
• Any conduct, services, or content of any independent service provider
• Damage to property or injuries arising out of services performed by any independent provider
• Unauthorized access to or alteration of your transmissions or data
• Any other matter relating to our services

In no event shall our aggregate liability exceed the greater of one hundred U.S. dollars ($100) or the amount you paid us, if any, in the twelve (12) months preceding the event giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless TotalHomeSolutionsHub and its affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of your use of the services or violation of these Terms.

Changes to Terms

We may modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms.

Contact

Questions about these Terms may be directed to [email protected].

Last updated: January 2026

This California Consumer Privacy Act ("CCPA") Notice supplements our Privacy Policy and applies to California residents. Under the CCPA (as amended by the CPRA), California consumers have specific rights regarding their personal information.

Your Rights Under the CCPA

Right to Know. You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which the information was collected, the business purpose for collecting it, and the categories of third parties with whom we share it.

Right to Delete. You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions required or permitted by law (e.g., to complete a transaction, detect security incidents, or comply with legal obligations).

Right to Correct. You have the right to request that we correct inaccurate personal information that we maintain about you.

Right to Opt Out of Sale or Sharing. You have the right to opt out of the "sale" or "sharing" of your personal information as those terms are defined under the CCPA. We do not sell personal information in exchange for monetary consideration. To the extent any sharing occurs, you may opt out at any time by contacting us.

Right to Limit Use of Sensitive Personal Information. You have the right to limit the use and disclosure of sensitive personal information to certain permitted uses.

Right to Non-Discrimination. We will not discriminate against you for exercising any of your CCPA rights. You will not be denied services, charged different prices, or provided a different level of service because you exercised your rights.

Categories of Personal Information Collected

• Identifiers (name, address, phone number, email, IP address)
• Commercial information (service requests, inquiry history)
• Internet or network activity (browsing behavior on our site)
• Geolocation data (approximate location to match you with local providers)
• Inferences drawn from the above to understand service needs

How to Exercise Your Rights

To submit a verifiable consumer request under the CCPA, you or your authorized representative may contact us using one of the methods below. We will respond to verifiable requests within 45 days, as required by law.

• Email: [email protected]
• Subject line: "CCPA Request"
• Include your full name, address, and the specific right you wish to exercise

We will need to verify your identity before processing your request. We may ask for additional information to confirm your identity and match it to the personal information we have on file.

Authorized Agents

You may designate an authorized agent to submit a request on your behalf. The agent must provide written proof of authorization, and we may still require you to verify your identity directly with us.

Contact

If you have any questions about this CCPA Notice or wish to exercise your rights, please contact us at [email protected].